Cannot track emails in Dynamics CRM
I have enabled and configured embedded intelligence (Relationship assistant, Email engagement, Auto capture) following the steps mentioned here:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/configure-enable-embedded-intelligence#how-to-enable-embedded-intelligence
I have also enabled Email engagement. However, we haven't enabled OneDrive for Business since we do not need to follow attachments, just the emails (opened/clicked link). In Email Engagement section in Sales AI, we see the message
"Ready to use. No configuration required"
against Relationship assistant, Email engagement and Auto capture.
I understand Dynamics uses a hidden image to track if an email is opened and Images are not blocked in my email client.
Now I am not sure why the emails are not getting tracked. Can anyone share what could be the possible reasons?
dynamics-crm microsoft-dynamics
asked Nov 15 '18 at 4:56
Nilay VishwakarmaNilay Vishwakarma
1,56011738
add a comment |
I have enabled and configured embedded intelligence (Relationship assistant, Email engagement, Auto capture) following the steps mentioned here:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/configure-enable-embedded-intelligence#how-to-enable-embedded-intelligence
I have also enabled Email engagement. However, we haven't enabled OneDrive for Business since we do not need to follow attachments, just the emails (opened/clicked link). In Email Engagement section in Sales AI, we see the message
"Ready to use. No configuration required"
against Relationship assistant, Email engagement and Auto capture.
I understand Dynamics uses a hidden image to track if an email is opened and Images are not blocked in my email client.
Now I am not sure why the emails are not getting tracked. Can anyone share what could be the possible reasons?
dynamics-crm microsoft-dynamics
asked Nov 15 '18 at 4:56
Nilay VishwakarmaNilay Vishwakarma
1,56011738
add a comment |
I have enabled and configured embedded intelligence (Relationship assistant, Email engagement, Auto capture) following the steps mentioned here:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/configure-enable-embedded-intelligence#how-to-enable-embedded-intelligence
I have also enabled Email engagement. However, we haven't enabled OneDrive for Business since we do not need to follow attachments, just the emails (opened/clicked link). In Email Engagement section in Sales AI, we see the message
"Ready to use. No configuration required"
against Relationship assistant, Email engagement and Auto capture.
I understand Dynamics uses a hidden image to track if an email is opened and Images are not blocked in my email client.
Now I am not sure why the emails are not getting tracked. Can anyone share what could be the possible reasons?
dynamics-crm microsoft-dynamics
asked Nov 15 '18 at 4:56
Nilay VishwakarmaNilay Vishwakarma
1,56011738
I have enabled and configured embedded intelligence (Relationship assistant, Email engagement, Auto capture) following the steps mentioned here:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/configure-enable-embedded-intelligence#how-to-enable-embedded-intelligence
I have also enabled Email engagement. However, we haven't enabled OneDrive for Business since we do not need to follow attachments, just the emails (opened/clicked link). In Email Engagement section in Sales AI, we see the message
"Ready to use. No configuration required"
against Relationship assistant, Email engagement and Auto capture.
I understand Dynamics uses a hidden image to track if an email is opened and Images are not blocked in my email client.
Now I am not sure why the emails are not getting tracked. Can anyone share what could be the possible reasons?
dynamics-crm microsoft-dynamics
dynamics-crm microsoft-dynamics
asked Nov 15 '18 at 4:56
Nilay VishwakarmaNilay Vishwakarma
1,56011738
asked Nov 15 '18 at 4:56
Nilay VishwakarmaNilay Vishwakarma
1,56011738
asked Nov 15 '18 at 4:56
Nilay VishwakarmaNilay Vishwakarma
1,56011738
asked Nov 15 '18 at 4:56
Nilay VishwakarmaNilay Vishwakarma
1,56011738
asked Nov 15 '18 at 4:56
Nilay VishwakarmaNilay Vishwakarma
1,56011738
1,56011738
add a comment |
add a comment |
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